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| MYLATCH Satisfaction Guarantee |
 100% Money Back Guarantee for Job seekers:
For the Job Seeker all the services are completely free except for the Mock Interview module. Our money back satisfaction guaranteed to protect your Mock Interview purchase is simple and straight forward. If for any reason you are not satisfied with your purchase, simply email us at refund@mylatch.com with the Invoice Number, Purchase Date and the Purchase Amount within 7 days from the date of purchase. We will resend the amount within 2 Business Days and NO QUESTIONS WILL BE ASKED. We will also delete the Mock Interview from the system if you have recorded one. Purchase with full confidence. Your satisfaction is guaranteed.
 100% Money Back Guarantee for Employers:
Our money back satisfaction guarantee for employers is simple and straight forward. If for any reason you are not satisfied with your purchase, simply email us at refund@mylatch.com with the Invoice Number, Purchase Date and the Purchase Amount within the time frame shown below from the date of purchase. We will refund the full amount within 2 Business Days and NO QUESTIONS WILL BE ASKED. We will also delete the credits or delete recorded interviews in the event of a Virtual Interview refund. Purchase with full confidence. Your satisfaction is guaranteed.
brandPRO: within 60 days of purchase
Virtual Interview: within 30 days of purchase
Live Interview: within 30 days of purchase
refer2HIRE Package: within 30 days of purchase
Please keep in mind that the quality of recording for the Virtual Interviews and Live Interviews is dependent on the bandwidth & connection speed of the ISP provider of the participants. We recommend a standard Cable Modem or DSL connection with at least 4 MBPS speed A lower bandwidth or a lower connection speed will result in a lower quality video. In that event, we will not refund the purchase price for the Virtual Video Interview and Live Video Interview products
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